Thank you for choosing Everyday K9 Solutions. Every session on our calendar is reserved exclusively for you and your dog, and when a session is canceled late, that time cannot be offered to another family waiting for help. This policy explains how we protect that reserved time and keep scheduling fair for every client. Please read it carefully before booking.
Initial assessments and consultations may be canceled or rescheduled for a full refund with more than 48 hours' notice. With 24 to 48 hours' notice, the appointment may be rescheduled, but no refund will be issued. With less than 24 hours' notice, no refund will be issued and the appointment cannot be rescheduled; a new appointment will need to be booked. No refund is issued for a no-show or for a cancellation after the appointment has begun. A no-show is defined as arriving more than 20 minutes after the scheduled start time. Once an assessment or consultation has been rescheduled, the new appointment is final and is no longer eligible for refund.
All training programs, including Board and Train, private in-home lessons, group classes, day training, and reactivity and aggression packages, require a non-refundable deposit of 50% of the program cost at booking to reserve your place. The remaining balance is due by the first in-person session, or at drop-off for Board and Train programs. Deposits cover administration, scheduling, reserved training time, and the preparation of your customized training materials.
A program or package begins on the date your training materials have been sent or delivered. Once a program or package has begun, no refunds are issued for any portion of it, including unused sessions or materials. Training materials are provided upon deposit or completing the payment for the package. Training materials provided at booking such as customized plans, handouts, and videos are part of the program.
All sessions in a training package are valid for six (6) months from the date of your first session. This validity period is separate from the start date defined in Section 3, which applies to refunds only. Sessions not completed within six months expire and are not refundable, transferable, or redeemable for credit, except as described under Exceptions.
To cancel or reschedule a session, please give at least 48 hours' notice by phone call or text message to (319) 504-7790. A change is confirmed only once Everyday K9 Solutions has approved it.
Each package includes a set number of reschedules:
Clients in an active training program may reschedule with 24 to 48 hours' notice at no charge, as long as the reschedule is within their package's allowance.
Cancellations or reschedules made less than 24 hours before a session will incur a $50 fee. The fee is the same for 6-session and 12-session packages. Requests beyond your package's reschedule allowance will also incur the $50 fee, and a session canceled with less than 24 hours' notice will be counted as a used session. Rescheduling does not pause or extend the six-month validity period or change the non-refundable status of a package that has begun. Consistent, timely training matters: many of our clients are working with puppies in critical developmental periods or dogs in behavior modification, and the longer sessions are delayed, the more established and challenging those behaviors can become.
If Everyday K9 Solutions cancels a session or program, you will receive a rescheduled session at your choice. In exceptional circumstances, such as a documented medical emergency or an unforeseen surrender, we may, at our discretion, offer a partial refund or a credit toward future services. Requests must be emailed to everydayk9solutions@gmail.com with supporting documentation and are reviewed case by case. Approved refunds are issued to the original payment method within 3 to 5 business days.
We are happy to answer any questions before you commit to a program, so you can be confident it is the right fit for you and your dog. Contact us at everydayk9solutions@gmail.com or (319) 504-7790.
By booking a service with Everyday K9 Solutions, you acknowledge that you have read, understood, and agree to this policy. Thank you for trusting us with your dog's training journey.
